Here at One Mama One Shed I happily accept Paypal, direct check-out & Etsy Gift Cards.

Please note: You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button, scroll down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with payment please do not hesitate to contact me and I will assist you in anyway that I can.

OMOS cutlery comes presented in a sealed paper bag and then packaged in a jiffy bag to ensure safety during travel.

If your order is a gift going directly to the recipient, I can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like me to write (to fit on a business card), in the note to seller area.

If based in the UK, we post cutlery using Royal Mail First Class post.

***Please note*** Packages can be held up along the way occasionally which may mean that your item takes a little longer to reach you, particularly during busy periods such as the festive season. Mail is not considered lost until 25 business days have passed. Please be patient if your item hasn't arrived within the 'estimated' time.

International items UNDER £50- will be sent using Royal Mails Standard Airmail service to keep shipping costs as low as possible for customers. Delivery time will usually be 5-7 working days. International items OVER £50- will be sent using Royal Mails tracked Airsure Service. Delivery time will usually be 5-7 working days.

***Please note*** International shipping times are based on the information provided by Royal Mail, they are estimated and parcels may take longer. OMOS can take no responsibility for parcels that take longer as this is out of our control. When shipping overseas, please be aware that customs can delay packages by up to 6 weeks. It does not happen often but it can happen. You will be liable for any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery in accordance with your country's tax/import regulations. Returns will not be accepted due to you having to pay customs fees. Any dispute over delivery should be raised with Royal Mail.

If you would prefer to have your items tracked or to receive fast shipping there will be an additional charge (to be arranged on purchase).

I will always ship to the address given during Etsy checkout so please make sure you provide your current address.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of cutlery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Siobhan Tyler, am the data controller of your personal information. If you have any questions or concerns, you may contact me at onemamaoneshed [!at] outlook.com. Alternately, you may mail me at:

Siobhan Tyler, 6 Stubbins Street, Ramsbottom, Bury, BL0 0NJ, UK